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FAQ

Meaning of Tecklah

 

Tecklah was the first name of the paternal grandmother of Vida, Donna, Ed, and Leroy, some of EdBesong, Inc.’s founders. We named our premium measuring service Tecklah in honor of Grandma Tecklah who passed away in 2003.

Pricing

Our prices are the same irrespective of the fabric or customizations. We encourage you to creatively design your clothing without risk of incremental costs. Note that we charge $25 for our Midtown appointments (you come to us for measurement) and $50 for Tecklah appointments (we come to you for measurement).

Social Responsibility

We donate products through BesongSmile (www.besongsmile.org), a New York based nonprofit/501 (c) (3) organization, to individuals from underserved communities or individuals who are unable to afford clothing for special events like prom, graduation, a court appearance, a job interview, wedding, etc. Go to https://edbesong.com/social-responsibility/ for more details on how we approach our social responsibility. Please email ed@edbesong.com with questions, comments, suggestions, or information on potential beneficiaries of our products.

Green, Red, Yellow Colors on the Jacket Sleeves and the Logo

Green, red, and yellow are the colors of the Cameroonian flag. Given that our founders were either born or raised in Cameroon, or have other significant personal connections with Cameroon, and our tailors are based in Cameroon, we use the green, red, and yellow colors to honor our connection to Cameroon and as part of our branding efforts.

As our products are fully customized, you can elect to have our colors on your sleeve buttonholes, you can choose your own colors on your sleeve buttonholes, or you may elect to have no special colors on your sleeve buttonholes.

Order Delivery Time

Our estimated delivery time is 2 to 3 weeks. We make an earnest effort to deliver our products expediently, but our delivery times may vary based on availability and customizations of products or services, weather, and circumstances outside of our control.

Origin of Products

We have partnered with well-established, professional tailors in Cameroon, West Africa, to offer clothing that is never standardized or mass produced. Our products are tailored in Cameroon of fabric made in Italy.

Products

While we’re primarily focused on the production of fully customized suits, we encourage you to email ed@edbesong.com with pictures of and inquiries on special items you want customized. We look forward to accommodating your needs.

Contact

You may send us a message or call using (917) 409-6641 or go to https://edbesong.com/contact/ for general inquiries, appointment rescheduling, and weddings/large orders.

Appointment Rescheduling

Go to https://edbesong.com/appointment-reschedule/ to reschedule your Midtown or Tecklah appointments. Note that there is an incremental charge to change your appointment on the same day as the previously scheduled appointment.

Refund/Return/Alteration Policy

Each product is made with your specifications and customizations, eliminating its resale value. As such, we do not accept returns or issue any refunds for our products.

However, we recognize that in spite of our best intentions, we will not always live up to your expectations. As such, we would alter your products once for no incremental cost to you or issue a $50 coupon for your alteration.

1. To have us alter a product, you must do the following:

a. Send an email to orders@edbesong.com and include the order number in the subject (for example: “Altering Order #123”) no later than fourteen (14) days after you receive the package (the “Receipt Date”);
b. We would acknowledge receipt of your request for an alteration and we would respond to your email, notifying you of the address to ship the product to; and
c. Have the product to be altered, unworn and in its original condition with all relevant attachments and accessories, postmarked no later than thirty (30) days after you receive the package (the “Alteration Date”).

2. If you choose to alter a product for a $50 coupon, you must do the following:

a. Send an email to orders@edbesong.com and include the order number in the subject (for example: “Altering Order #123”) no later than the Alteration Date; and
b. Attach to this email a full picture of yourself in the product prior to alteration and a full picture of yourself in the product after the alteration. Alteration that do not comply to these steps will not qualify for the $50 coupon.

Once you alter your product, you can send to us to make further alterations. For alterations done in compliance with the aforementioned steps, a $50 coupon will be emailed to you within 48 hours of receipt of a complaint email notifying us of such alteration.

NYC Custom Suits Delivered in 2 Weeks